Gliteriya Refund and Return Policy
At Gliteriya, we take pride in creating personalized jewelry that’s as unique as you are. To ensure your complete satisfaction with your custom pieces, please review our Refund and Return Policy below:
Custom Jewelry Orders
1. Non-Refundable Policy:
Due to the personalized nature of custom jewelry, all custom orders are final and non-refundable. This includes any item that has been custom-designed, personalized with engravings, or modified to fit specific requirements.
2. Quality Assurance:
Each piece of custom jewelry undergoes rigorous quality checks before it is dispatched. If you receive an item that is defective or damaged due to our error, please contact us immediately. We will provide instructions for returning the item and offer a repair or replacement at no additional cost.
General Return and Exchange Policy
1. Standard Jewelry Items:
For non-customized items, you may return or exchange them within 30 days of receipt. Items must be in their original condition, including packaging, and must not have been worn or altered.
2. Return Procedure:
To initiate a return or exchange, please contact our customer service team at [email address] or call [phone number]. Provide your order number and reason for return. We will guide you through the process and provide a return shipping label if applicable.
3. Shipping Costs:
For returns of non-custom items, shipping costs are the responsibility of the customer unless the item is defective or incorrect. Gliteriya will cover the return shipping costs for defective or incorrect items.
4. Refund Processing:
Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
5. Exchange Processing:
Exchanges for non-custom items will be processed within 7-10 business days of receiving the returned item. If the item you wish to exchange for is not available, a refund will be issued instead.
Exceptions and Special Conditions
1. Personalized Items:
Customized jewelry cannot be returned or exchanged, except in cases of manufacturing defects or errors in customization. Please ensure that all personalization details are correct before finalizing your order.
2. Final Sale Items:
Certain items marked as “Final Sale” are not eligible for return, exchange, or refund.
3. Repair Requests:
If your custom jewelry requires repair due to a manufacturing defect or issue within the warranty period, please contact us for assistance. Repairs will be handled on a case-by-case basis.
Contact Us
For any questions or concerns regarding our Refund and Return Policy, please contact our customer service team:
- Email: contact@gliteriya.com
- Phone: Not available
- Address: Not Available
Thank you for choosing Gliteriya. We are committed to ensuring your satisfaction and look forward to serving you!